We are Informatics

We develop open-source and proprietary software for the healthcare industry and offer the expertise to put it to work.

New Website Launched
Informatics released its new branding via an updated website, new templates and business cards!

What we do

With a focus on pragmatic solutions that can meet today’s needs while still evolving gracefully toward the needs of tomorrow, Informatics offers software and consulting services for early stage venture backed startups, publicly traded companies, and the largest nonprofit health plan in the United States.

Software Development

Software Development

We develop open source and proprietary software systems for the healthcare industry.

Software as a Service (SAAS)

We created the terminology development environment that is used Internationally by countries to develop their SNOMED CT extension, and by the IHTSDO for SNOMED CT itself.

Managed Services

Managed Services

We offer three variations of managed services to our clients:

  • Software as a Service (SAAS)
  • Authoring & Modeling Service
  • Managed Subscription Content

Software as a Service (SAAS)

We provide clients with the software tools and infrastructure necessary to for them to develop, edit, and generate periodic releases of SNOMED CT terminology extensions. Fully managed by Informatics, SaaS allows our clients to receive optimum performance without having to do the extra software maintenance legwork.

Authoring & Modeling Service

We provide healthcare and clinical terminology organizations with full authoring, modeling, editing and domain-specific refset creation support for content they seek to include in SNOMED CT extensions and releases.

Managed Subscription Content

We assist enterprises in optimizing existing infrastructure by providing fully managed subscription services to SNOMED CT, RxNorm, and LOINC. We help ensure that subscribers have accurate and current version updates to these foundational content terminologies for their electronic health record systems; an essential part of life-critical EHR support.

Informatics Consulting

Informatics Consulting

We deliver a tailored advisory experience to clients interested in obtaining high quality clinical decision support and health information management systems with consultation and design services in these areas: Comprehensive Architecture, Foundational Content, and Comprehensive Tooling.

Comprehensive Architecture

Our consultation and design services start with discerning the project objectives and needs. We then assess and document the current architecture framework, and use this information to integrate into a comprehensive architecture design that homogenizes a multisystem input allowing for coordinated and compelling decision support output.

Foundational Content

We provide expert assistance in selecting the necessary foundational systems, such as RxNorm, SNOMED CT, or LOINC, upon which to build or underpin their electronic health records and clinical decision support tools.

Comprehensive Tooling

We provide clients with a thorough examination of their environment and needs, followed by a tailored recommendation on how to apply part or all of the Cheitah Suite to meet those needs. We enable a transformation into an optimized and efficient clinical decision support system, containing proper workflow components and comprehensive layers of foundational content.

Education & Training

Education & Training

We train software developers, knowledge-based vendors, and healthcare providers on:

  • Comprehensive architecture
  • Foundational content, tooling
  • Software, terminology authoring.


We also offer education and training in the field of SNOMED CT terminology authoring and SNOMED CT extension management.

Who we are

Headquartered in Bend, Oregon, Informatics is an independent healthcare informatics company with expertise in open-source and proprietary software development, informatics architecture and design, and solutions for medical and healthcare semantics.

Keith E. Campbell M.D., Ph.D.


With more than 15 years of experience in health informatics and software development, Keith is internationally known for his work in medical terminology development and the products he has developed to solve the field’s most pressing problems. Keith holds a PhD in medical informatics and computer science from Stanford University and an MD from the University of Southern California. Prior to joining Informatics, Keith served as the Assistant National Director of Informatics for Kaiser Permanente and as the Chief Technology Officer for Inoveon.

Susan Castillo


With more than two decades of experience in software development and executive management, Susan is skilled at managing software projects and designing processes that improve organizational effectiveness and increase product quality. Susan holds a BS in computer science and extensive on-the-job training on managing people and software projects. Prior to forming Informatics, Susan served as Vice President of Engineering for WhoWhere? and Vice President of Personal and Communications Products for Lycos. Her extensive background also includes seven years with Apple Computer as both Manager of System Software and Member of the Office of the CTO.

Our Community

We believe that the long-term health of our company is strongly connected to the health of our community, therefore supporting organizations who strive to make Central Oregon a better place is a core tenet of our culture.

Deschutes Basin Land Trust
Deschutes Basin Land Trust

The Deschutes Basin Land Trust serves the Deschutes River Basin, an area that covers approximately 11% of Oregon and includes several of Oregon’s fastest growing counties.

Central Oregon Trail Alliance
Central Oregon Trail Alliance

The Central Oregon Trail Alliance is a volunteer group that works in conjunction with the USFS, BLM, and other land managers to build and maintain trails in Bend and the surrounding area.

Tower Theater
Tower Theater

Central Oregon's leading performing arts organization, providing cultural and educational programs that make essential contributions to the region's lifestyle and strength of community.

Britt Festival
Britt Fest

Britt Festivals, a non-profit organization, is the Pacific Northwest's premier outdoor summer performing arts festival